Terms of service

Terms of Service

Welcome to Keré Hair Co. UK ("we", "us", "our"). These Terms of Service ("Terms") set out the terms and conditions for using our website kerehair.co.uk and purchasing our products.

By accessing our website or placing an order with us, you agree to be bound by these Terms. If you do not agree, you should not use our website or purchase our products.

Eligibility
You must be at least 18 years old, or have permission from a parent or guardian, to use our website and place orders.
Products and Availability
We aim to describe and display our products as accurately as possible. However, colours, packaging, and availability may vary. We may change or discontinue products at any time without notice.
Pricing and Payment
All prices are shown in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time.
Payment must be made at the time of purchase using the payment methods offered at checkout. Your order is not confirmed until payment is successfully processed.
Orders and Acceptance
After you place an order, you will receive an email confirmation. This confirmation acknowledges that we have received your order, but it does not mean it has been accepted.
We may refuse or cancel an order for reasons including, but not limited to: product unavailability, errors in pricing or product information, suspected fraud, or violation of these Terms.
Shipping and Delivery
Shipping options, fees, and estimated delivery times are provided at checkout and in our Shipping Policy.
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.
Returns, Exchanges, and Cancellations
Our Returns and Cancellations rules and our Return and Refund Policy form part of these Terms. Please review them before placing an order.
To be eligible for a return or exchange, products must meet the conditions set out in our Return and Refund Policy. Certain items may be non-returnable for hygiene or safety reasons.
Use of Our Website
You agree not to use our website for any unlawful purpose or in any way that may damage, disable, or impair the site or interfere with someone else’s use.
You must not attempt to gain unauthorised access to our systems or to the accounts of other users.
Intellectual Property
All content on our website, including text, images, logos, graphics, and design, is owned by or licensed to Keré Hair Co. UK and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or use any content from our website without our prior written permission.
Personal Data and Privacy
We collect and use your personal data in accordance with our Privacy Policy. By using our website or placing an order, you consent to our processing of your personal data as described there.
Limitation of Liability
Nothing in these Terms limits or excludes any rights you have under UK consumer law or our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential losses, or for loss of profits, revenue, data, or goodwill arising from your use of our website or purchase of our products.
Our total liability for any claim arising out of or in connection with your use of our website or purchase of our products will not exceed the amount you paid for the relevant order.
Allergy and Patch Testing
Our hair products may contain ingredients that can cause allergic reactions. It is your responsibility to read the ingredient lists and perform a patch test before full use.
We are not responsible for adverse reactions where products have been used contrary to our guidance or where you have failed to check ingredients or perform a patch test.
Third-Party Services and Links
Our website may contain links to third-party websites or may use third-party services. We are not responsible for the content, policies, or practices of third parties. Use of third-party websites or services is at your own risk.
Events Outside Our Control
We are not responsible for any failure or delay in performing our obligations where this is caused by events outside our reasonable control, including but not limited to strikes, natural disasters, pandemics, or disruptions to transport or communication networks.
Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of our website or further purchases after changes are posted means you accept the updated Terms.
Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
You and we agree that the courts of England and Wales will have non-exclusive jurisdiction over any disputes arising out of or in connection with these Terms.
Contact Us
If you have any questions about these Terms, please contact us: info@kerehair.co.uk